Frequently Asked Questions
Everything you need to know about your Distant shopping experience.
What is the standard shipping timeframe?
We offer worldwide shipping. Orders are typically processed within 1-2 business days, with standard delivery taking 5-7 business days depending on your location.
How can I return an item?
We accept returns within 30 days of delivery. All items must be in their original condition with tags attached. You can initiate a return through our online portal.
What payment methods do you accept?
Distant accepts all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are your materials sustainably sourced?
We are committed to ethical fashion. 80% of our current collection is made from organic or recycled materials, and we work exclusively with certified fair-trade manufacturers.
Can I track my order in real-time?
Yes. Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey.